Shipping policy

Order Processing
All orders are processed within 1-5 business days (excluding weekends and holidays). Once your order has been dispatched, you will receive a confirmation email with tracking information.

Please note that during peak periods or promotional events, processing times may be slightly extended.

 

Shipping Timeframes and Delivery
We aim to deliver all orders within the estimated timeframes provided at checkout. In approximately 95% of cases, orders arrive within the expected delivery window.

However, all shipping times are estimates and should be considered as guidelines rather than guarantees.

 

Potential Delays
While we work closely with our shipping partners to ensure timely delivery, delays may occasionally occur due to factors beyond our control. These may include, but are not limited to:

• Courier service disruptions
• Adverse weather conditions
• High shipping volumes during peak periods
• Logistical or transportation issues

For international shipments, customs clearance procedures may also impact delivery times. These processes are managed by local authorities and vary by country, which can result in additional, unpredictable delays.

 

Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email. Please allow some time for tracking updates to become available after dispatch.

If you experience any issues with tracking or delivery, our support team is here to assist you.

 

Delivery Issues
If your order is significantly delayed or appears to be lost in transit, please contact us, and we will work with the carrier to resolve the issue as quickly as possible.

While we are not responsible for delays caused by external factors, we are committed to supporting you and ensuring the best possible outcome.

 

Contact Us
If you have any questions regarding shipping or your order, please feel free to contact our customer support team via WhatsApp (+39 3336393966) or via email (info@dragonet.it). We’re always happy to help.